Sponsored Client Project

Usability Testing for Xplor Recreation

Role

UX Research, UX/UI Design

Duration

5 months

Tools

Figma, FigJam, Zoom for Usability Testing

Problem Statement

Xplor Recreation, a cloud-based membership management solution catering to small and midsize clubs and member-based businesses like recreation centers, faces significant usability challenges.

Despite being extensively used in various sectors such as recreation, education, fitness, yoga, music, dance, and martial arts, the product has never undergone comprehensive usability testing; only prototypes have been assessed. The primary users, including front desk staff, managers/administrators, and IT personnel within recreation centers, have distinct roles and requirements, creating a complex usability landscape. 

Research Methods

Heuristic evaluation

We reviewed 4 in-scope pages using a set of heuristics and severity scales provided by the client.

  • Findability 

  • Accessibility 

  • Clarity and Error Prevention 

  • Communicative 

  • Credibility 

  • Controllability 

  • Value 

  • Learnability 

  • Delightfulness 

  • Recognition Rather Than Recall 

  • Flexibility, Usability, and Efficiency of Use 

  • Aesthetic and Minimalist Design 

  • Help and Technical Documentation 

  • Matching between the System and the Real World 

  • Following Consistency and Standards 

Usability Testing

After the heuristic evaluation is completed, usability testing will be performed on five tasks. The sections below detail the design of the usability testing. The plan, tasks, and scenarios may be revised after the completion of the heuristic evaluation. 

The heuristics are mostly based on Neilson Norman Group’s 10 Heuristics, however the client adapted them for their needs.

In Scope Pages

For this project, we were tasked to conduct testing on 4 pages within the Xplor interface: Search Activities, Advanced Reservations, Point of Sale and Account Statement.

Search Activities

Advanced Reservation

Point of Sale

Account Statement

Heuristic Evaluation

Each team member completed heuristic evaluations individually​ and provided a ranking for each heuristic for each page. The team then came together and analyzed the results​

We were also provided a severity scale by our sponsor. The severity scale rating offers a structured approach to evaluating issues, ranging from no concerns (5) to critical problems (1)

Severity Scale

Top Recommendations

Usability Testing

In addition to heuristic evaluations, usability testing was conducted to understand user challenges and frustrations better. Nine participants were recruited, and each participant was tasked with completing five main activities in the Xplor system

Tasks

  • Sell an item using POS

  • Sell a membership using POS

  • Create an activity

  • View registered activities

  • Register for an activity

Overall Task Completion

Usability Recommendations